Q: Which countries are we serving now?

A: Presently we are selling directly through our online shop to US, Canada, UK, Australia, New Zealand, Croatia, Denmark, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland and Singapore. If you are not residing in any of this country, please write to us at support@teampassion.shop with the URL/link of the product(s) you like. We will check the shipment facility to your country; inform you the estimated date of delivery first. Upon receiving your consent we’ll process your order.
The list of the country is dynamic and will be updated periodically.

 

Q: How long is the shipping?

A: 12-20 days. Due to high demand of some of our most popular products, please allow 2-4 weeks for delivery.

✔️ The delivery periods as provided are indicative only.

✔️ The estimated shipping time does not include possible customs delays.

✔️ The general and specific holidays in the destination country are not taken into account.

✔️ We cannot be held responsible for missing the estimated delivery periods.

✔️ In the case of product returns, delivery fees are the responsibility of the buyer.

✔️ Please see Covid 19 Notice for the shipping status under current pandemic situation in this link Shipping Policy

 

If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@teampassion.shop

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

 

Q: Do I need to make an account before placing an order?

A: Customer accounts are optional, and you can always checkout as a guest without creating an account.

 

Q: Do you accept Cash On Delivery?

A: No we do not.

 

Q: What are the payment options?

A: We accept payments by Paypal, Visa, Mastercard, and American Express, JCB, Diners Club, Discover and Apple pay.

 

Q: Where will my items ship from?

A: We have fulfillment centers across the globe in US, Asia and Australia.

 

Q: How long before I receive my goods?

A: All items are subject to a handling period before they are dispatched. Most of orders leave the warehouse 2-5 days after payment.

 

Q: How long do I have if I want to cancel my order.

A: 12 hours.

 

Q: Can I get a refund?

A: We have the best refund policy. Please follow this link (Refund and Cancellation Policy
) and read about our most customer friendly refund policy.

 

Q: Is the Quality Guaranteed?

A: Yes 100% guaranteed! If you are not satisfied with your product, please check out the refund policy.

 

Q: How Secure is the website?

A:  Teampassion.shop adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store. Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

Q: Do you ship internationally?

A:  Teampassion.shop successfully ships many products worldwide each day. We have many satisfied customers around the globe.

 

Q: How can I get my tracking number?

A: Tracking numbers will be provided after we shipped the item. You can check it from your my account dashboard.

 

For any other inquiries, please do not hesitate to contact us at support@teampassion.shop