Dear valued customer,
Please read the following refund and cancellation policy carefully before purchasing. We have exceptionally well devised and transparent refund and money back guarantee policy. Our refund policy is not only guaranteed, but also secured, because we want to make sure in the case of a refund (which is very rare because of our superior services) it goes to the right hand.
So before processing any refund you must pass the following verification process. We do this because we want to make sure that if there is any refund, it reaches the right person. We care for the maximum customer benefits.
|Teampassion.shop provides you the maximum security for your money with guaranteed refund.|
We have unique and the most customer friendly refund policy in the market place. There are three types of guaranteed refund –
- Refund and cancellation after ordering
- Refund after receiving of product
- 60 days non delivery refund
Following section describe each of the case:
1. Refund and Cancellation after ordering:
12-Hours Cancellation Time
We have most flexible cancellation policy in the marketplace. At Teampassion.shop, we know sometimes customers change their minds or mistakes happen. That’s why, if you change your mind within 4 (four) hour after purchasing an item we will cancel it free of charge and refund you the full money.
Using the subject line “Cancellation of order # (order number is given to you as soon as you place the order through an email),” please email firstname.lastname@example.org with:
– Your Order Number
– Reason for Cancellation
After we receive your cancellation email, we will start refund process. Depending on your bank or payment method it may take 3-10 business days to reflect in your account.
After we receive your cancellation email, we will start the refund process. Depending on your bank or payment method it may take 3-10 business days to reflect in your account.
IMPORTANT NOTE: No cancellation or refund in shipping stage
Shipping stage starts after the order processing time line (4 hour and 1 hour) described above. After we have processed your order and shipment procedure start – we are unable to accept any cancellation or refund. For details of ordering procedure please visit this link: https://teampassion.shop/ordering-procedure/
2. Refund and Return after receiving the product(s):
All products are delivered with proper quality inspection. But still after receiving the products there may be few very exceptional cases where –
Customers may not get the product in the desired state as it would have been, such as damaged, broken or malfunctioning – it may be happen in the shipping stage which is beyond our control. In such cases, our policy is extremely favorable to customer.
If the product(s) has not reached to you with the desired state, you have 72 hours to inform us. All you have to do take a short video clip or picture of the product and email us at email@example.com – you may have to choose any one option –
(A) A New Fresh Product
(B) Get A Refund.
We are fully responsive to both the cases. For option “A” we will send you a product without any charge and For option “B” we will do a full guaranteed refund.
Depending on your bank or payment method it may take 3-10 business days to reflect in your account.
Note: After 72 hours, we are unable to accept any cancellation or refund request.
3. 60 Days Non Delivery Refund:
This is one unique feature of our store. After receiving the tracking number, if you do not have the product delivered to you within 60 days of ordering then we will do the 100% refund to you – this way both your order and your money are completely secured with us.
Exception – Please note that for the ordered package(s) that has been reached at your local post office, this 60 days capping refund will not be executed. We may need to wait few days more for your local post office to deliver the ordered package to you, we may also seek your help to call local post office to check the order, please do help us in this case.
For any delay, we always encourage you to write to us asking the status and clarification at firstname.lastname@example.org
4. Secure Refund – Customer Verification
Because of our flexible and customer friendly refund policy, every day we get few emails from non-genuine people who pretend to be our customer and email us for refund. So before processing any refund you must pass the following verification process. We do this because we want to make sure that if there is refund, it reaches the right person. We care for the maximum customer benefits.
- We prefer you use the same email writing to us for the refund that you use at the time of order. Please do mention the order number if you use the same email that you used for the order.
- In case you have problem accessing that email, you must mention the order number & shipping address that you have used during the order.
That’s it! This is simple but very secure to confirm your identity. This also assures that the refund does not reach to wrong hand.
Related link: Please go through our Ordering Procedure Page to understand the ordering and tracking procedure. Visit this link: https://teampassion.shop/ordering-procedure/
We may send you important information about the product, tracking & shipping, refund and any other issues that is important for your order in your email. Please make sure you check your email often after your order.