Important notice – COVID-19 Pandemic:

Effective from March 2020 to until further notice.

Due to Covid-19 pandemic situation in globe, the regular shipment could be delayed more than usual – it varies from 20-35 days (though situation has improved from mid of April 2020), in very few rare cases it may be extended up to 45 days. After placing order, please feel free to ask about the status of your order anytime, emailing at support@teampassion.shop – we are always here to update you. Please do not forget to go through our most customer friendly, Refund and Cancellation policy too.   

Teampassion.shop team believes in transparency to its customers.

 

IS SHIPPING FREE?

Shipping cost is totally free worldwide for all kind of products.

 

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from the different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

 

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from any of our many domestic & international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 1-3 weeks for your order to arrive to the USA (varies from product to product). Other countries can take an estimated 1-6 weeks (varies from product to product) due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimates.

 

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders have tracking no. also are sent with insured shipping and handling. If an order gets stuck at customs due to local Govt policy, sent back or even lost during the delivery process, we apologize! The custom legislation and postal service are out of our control. However as a customer please do not worry, if these situations occur, it will handle case by case basis with a mindset to help the customer to the maximum extent.

 

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

 

FORCE MAJEURE

Teampassion.shop shall not be liable for any failure of or delay in the shipment of any Order(s) agreement for the period that such failure or delay is beyond the reasonable control of a party such as but not limited to natural calamities, epidemics/pandemic outbreak, political unrest, Government policy changes.

In the event of Force Majeure, there could be partial or full forfeiture payment depending upon the severity of the situation, however please do not worry if such situations occur, teampassion.shop ensures that it will put the best effort to uphold customer interest as priority and work to help customer as maximum as possible.

 

If You still have any questions, please contact us by email: support@teampassion.shop

 

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